We thank you for choosing to make the City of Baltimore your home. We hope you agree that your home doesn’t stop at your front door. Baltimore is our collective home, and we share the responsibility of keeping our City clean. Sometimes this even means cleaning up messes others leave behind.
The Bureau of Solid Waste strives to provide better customer service to you. In turn, we ask that you consider the people who deliver this service to your home. In any kind of weather, these men and women pick up the stuff don’t want.
Please be respectful of our crews and the cleanliness of your community:
- Always place your trash in a can with a tight fitting lid. Only cans with lids keep trash contained, prevent litter and discourage rodents, stray animals and other pests.
- Place your trash containers in the proper location the morning of your scheduled trash pick up.
- Trash placed out the night before must be in a lidded container and please be careful to avoid blocking alleyways and sidewalks.
- Never make your trash can heavier than 35 pounds. Our crews are strong but let’s be reasonable: heavy bags split contributing to litter on our alleys and streets.
If you experience service problems, please let us know. Call 311 and report poor service. Include a truck number whenever possible. All City vehicles have an identification number clearly stenciled on or near the cab.
And, if you receive great service, please let us know that, too. Our crews are being asked to take on greater responsibility in effectively collecting your trash. We hope that you will enable us to reward our crews by letting us know when we’re doing it right.